Welcome to LG Home Service, available through LG-HOME.IN. By using our website or requesting our appliance repair and service, you agree to the following Terms & Conditions.

1. Our Services

We provide home appliance repair and service solutions based on the customer’s service request. Services may include inspection, diagnosis, repair, replacement of parts, and related appliance service.

Service availability may depend on the appliance, location, technician availability, and nature of the problem.

2. Service Request & Booking

Customers can contact us through phone, WhatsApp, website forms, or other available communication channels.

Providing incorrect contact details or service information may affect our ability to provide the requested service.

A service request is considered confirmed only after confirmation from our service team.

3. Inspection & Diagnosis

Our technician may inspect the appliance before providing a repair recommendation.

The final repair requirement and estimated cost may depend on the actual condition of the appliance and may be confirmed after inspection.

4. Service Charges

Applicable service charges, inspection charges, labour charges, and spare-part costs may vary depending on the appliance and repair requirement.

Customers will be informed of applicable charges before proceeding with major repair work, wherever reasonably possible.

5. Spare Parts

Where replacement is required, spare parts may be recommended based on the appliance and fault.

Availability of specific spare parts may depend on market availability and the appliance model.

6. Warranty Policy

  • We provide a 1-month service warranty on eligible repair services.
  • We provide a 3-month warranty on eligible replacement spare parts, subject to the applicable warranty terms.
  • The warranty period starts from the date mentioned on the service invoice/bill.
  • Customers must keep the original service invoice/bill as proof of service and warranty.
  • Service warranty applies only to the specific repair/service performed and does not cover unrelated faults or newly developed problems.
  • Spare-part warranty applies only to the specific spare part replaced during the service.
  • Warranty does not cover physical damage, liquid damage, misuse, voltage fluctuation, electrical issues, pest/rodent damage, unauthorized repairs, or other external causes.
  • Old/replaced spare parts will not be returned to the customer after replacement.
  • Warranty claims are subject to inspection and verification by our technician.
  • To claim warranty service, customers must contact us and provide the original service invoice/bill.

Simple meaning:
🔧 Service/repair = 1 month warranty
⚙️ Replaced spare part = 3 months warranty
🧾 Original bill required
♻️ Old spare part will not be returned

7. Customer Responsibilities

Customers are responsible for providing accurate information about:

  • Appliance model and problem
  • Service location
  • Contact details
  • Previous repairs or modifications, where relevant

Customers should provide reasonable access to the appliance so that the technician can inspect and service it safely.

8. Service Limitations

Repair results may depend on the age, condition, model, availability of parts, and underlying condition of the appliance.

In some cases, an appliance may require additional repairs or replacement parts after diagnosis.

We do not guarantee that every appliance can be repaired.

9. Cancellation & Rescheduling

Customers may contact us to cancel or reschedule a service request.

Cancellation or rescheduling may be subject to applicable visit, inspection, or other charges that have already been incurred.

10. Payments

Payment should be made using the payment method communicated by our service team.

Customers should retain the service invoice or receipt provided after payment.

11. Website Information

We make reasonable efforts to keep information on our website accurate and up to date. However, service availability, pricing, offers, and other information may change without prior notice.

12. Third-Party Services & Links

Our website may contain links or references to third-party websites or services. We are not responsible for the content, availability, or privacy practices of third-party websites.

13. Limitation of Liability

We will make reasonable efforts to provide services professionally. However, we are not responsible for issues resulting from pre-existing faults, misuse, unauthorized modifications, electrical problems, physical damage, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

For questions regarding these Terms & Conditions or our services, contact us:

LG Home Service
Website: LG-HOME.IN
Phone: +91 85006 28104