At LG Home Service, accessible from LG-HOME.IN, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or contact us for appliance repair and service.

1. Information We Collect

When you visit our website, contact us, or request a service, we may collect the following information:

  • Your name
  • Phone number
  • Email address, if provided
  • Service or installation address
  • Appliance details
  • Repair or service requirements
  • Information submitted through contact or booking forms
  • Any other information you voluntarily provide to us

We may also automatically collect limited technical information such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your service enquiries
  • Contact you regarding your service request
  • Schedule and provide appliance repair services
  • Send service-related communications
  • Provide customer support
  • Confirm or follow up on service bookings
  • Improve our website and services
  • Understand website usage and advertising performance
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal requirements

3. Phone Calls, SMS and WhatsApp

If you provide your phone number through our website or other communication channels, we may contact you by phone call, SMS, or WhatsApp regarding your service enquiry, appointment, booking, or customer support.

You may request that we stop non-essential communications at any time.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and measure advertising performance.

Cookies may help us understand which pages visitors use and how our website performs. You can manage or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

5. Google Ads and Analytics

We may use third-party services such as Google Ads and Google Analytics, where applicable, to measure website traffic, understand advertising performance, and improve our services.

These services may collect information through cookies, advertising identifiers, or similar technologies according to their own privacy policies and applicable settings.

6. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share information when reasonably necessary to provide the requested service, including with:

  • Service technicians
  • Service personnel
  • Technology or website service providers
  • Communication providers
  • Analytics or advertising service providers
  • Government authorities or other parties where required by applicable law

We only intend to share information that is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services
  • Maintain service and business records
  • Provide customer support
  • Meet legal or regulatory requirements
  • Resolve disputes
  • Protect our legitimate business interests

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

10. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting:

  • Access to information we hold about you
  • Correction of inaccurate information
  • Deletion of personal information
  • Information about how your data is being used

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

LG Home Service
Website: LG-HOME.IN
Phone: +91 85006 28104